National Mailing & Marketing is pleased to report that we have achieved a number of successes over the past few months in retaining three of our larger government accounts, namely -

• Department of Families, Housing, Community Services and Indigenous Affairs;
• Department of Defence (Defence Force Recruiting); and
• Department of Health and Ageing.

We understand that each of these tenders was seriously contested by a number of our competitors. For NMM to retain these accounts under such competitive conditions is a strong indication of the high regard in which we are held by many of our clients.

Many Canberra-based organizations appear to hold great value in being able to deal with a company that provides flexible, personalized and value-add service delivery solutions. This is particularly so with our public sector clients who are themselves under ever-increasing pressure to reduce costs while improving the quality of service delivery to their customer base.

At NMM, our focus has always been on outcomes - while the processes are important, the overriding objective at all times has been to meet and exceed client expectations. This can often place a strain on a business if the culture of the organization and the attitude of its employees are not “right”.

In this regard, we genuinely believe that our people are our greatest asset, and only by supporting them can we support and service our customers efficiently and effectively. During 2012, NMM will be providing additional training and skills development programs for all of our employees, and providing our customer base with a range of cross-training and information-sharing opportunities.

NMM will continue to adopt a positive outlook through what is widely expected to be a difficult year for the Print and Distribution industry. And we welcome enquiries from any organization wanting to discover how NMM can assist to make your information distribution and communication tasks that much easier.

Sincerely

Dennis Ogden
(General Manager)
April 2011